Technical Support Archives - BingoBlitz https://www.bingoblitz.com/rubric/technical/ THE #1 FREE BINGO GAME! Mon, 11 Mar 2024 12:15:33 +0000 en-US hourly 1 https://wordpress.org/?v=6.2.5 https://www.bingoblitz.com/wp-content/uploads/2023/10/cropped-bb_pwa_512-32x32.png Technical Support Archives - BingoBlitz https://www.bingoblitz.com/rubric/technical/ 32 32 Real Money https://www.bingoblitz.com/support/real-money/ Mon, 28 Aug 2023 09:10:11 +0000 https://www.bingoblitz.com/?post_type=support&p=10285 The Bingo Blitz app is free to play for all of our amazing users and the in-game currencies, like credits, coins and gems, cannot be transformed into real money. You always have the option of purchasing additional items to play more times within the app, however, it is not mandatory! Blitzy decided a long time […]

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The Bingo Blitz app is free to play for all of our amazing users and the in-game currencies, like credits, coins and gems, cannot be transformed into real money.

You always have the option of purchasing additional items to play more times within the app, however, it is not mandatory!

Blitzy decided a long time ago that our game is for entertainment purr-poses only. 😊

 

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Connect to Facebook https://www.bingoblitz.com/support/connect-to-facebook/ Mon, 28 Aug 2023 09:09:36 +0000 https://www.bingoblitz.com/?post_type=support&p=10282 Connecting to Facebook means access to a whole world of interaction with Bingo Blitz and its amazing community! This way you can be up to date with our latest promotions and features and collect goodies every day. Moreover, in case you are playing Bingo Blitz in the app, on a mobile device, this is one […]

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Connecting to Facebook means access to a whole world of interaction with Bingo Blitz and its amazing community! This way you can be up to date with our latest promotions and features and collect goodies every day.

Moreover, in case you are playing Bingo Blitz in the app, on a mobile device, this is one of the ways in which you can save your in-game progress if you encounter situations like your phone is stolen, you reset your factory settings, you switch phones, etc.

 

 

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Connecting Accounts https://www.bingoblitz.com/support/merging-accounts/ Mon, 28 Aug 2023 09:07:37 +0000 https://www.bingoblitz.com/?post_type=support&p=10279 If you want to merge your current account to a Facebook profile, phone number or an email address, there are a few easy steps to follow:   Make sure that the profile you want to use has never been used to access Bingo Blitz before; When you access the game through Facebook, a new profile […]

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If you want to merge your current account to a Facebook profile, phone number or an email address, there are a few easy steps to follow:

 

Make sure that the profile you want to use has never been used to access Bingo Blitz before;

When you access the game through Facebook, a new profile will be created, and a new User ID will be linked to it.

This means that connecting your current account to that profile will only get you to the one already created, which has no or very little progress.

No worries! If that happens, you can simply log out from that account, and then log back in using your old username and password.

 

Connecting your account to Facebook or Email/Phone Number:

To connect your account to a Facebook/email/phone number, you can follow these steps:

-go to Main Menu

-scroll down and select the “Connect” option

-choose option that you want!

 

 

Merging two or more accounts’ progress

 

This option is not currently available in the game. As every account is different, they can not be merged into one.

However, if you find yourself stuck in a sticky situation and can not access the old account anymore, there is the option to transfer the progress from one to another.

 

For further assistance on this matter, contact our Support Team! They will be more than happy to help!

 

 

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Offensive Players https://www.bingoblitz.com/support/offensive-players/ Mon, 28 Aug 2023 09:04:30 +0000 https://www.bingoblitz.com/?post_type=support&p=10273 Sometimes spirits can get fired up during bingo rounds however, we always encourage Blitzers to stay cool, calm, and collected. If you’ve come across someone who couldn’t do that, please submit a screenshot of the offending player’s profile/ad/game feature, along with a description of the message exchange, and where the incident appeared or occurred. We […]

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Sometimes spirits can get fired up during bingo rounds however, we always encourage Blitzers to stay cool, calm, and collected.

If you’ve come across someone who couldn’t do that, please submit a screenshot of the offending player’s profile/ad/game feature, along with a description of the message exchange, and where the incident appeared or occurred.

We will do our best to investigate the offending material and, as appropriate, determine if a violation of our Terms of Service has occurred, and take action where needed.

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Data Collection https://www.bingoblitz.com/support/data-collection/ Mon, 28 Aug 2023 09:03:41 +0000 https://www.bingoblitz.com/?post_type=support&p=10270 We collect basic information from you, like your name, email address, age/birthday, username, password, and other information you share with us, such as – in response to surveys, payment methods for in-game purchases you make, communications you post in our player forums or message boards, or through social media accounts that you share with us. […]

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We collect basic information from you, like your name, email address, age/birthday, username, password, and other information you share with us, such as – in response to surveys, payment methods for in-game purchases you make, communications you post in our player forums or message boards, or through social media accounts that you share with us.

We also collect information about your activities and interactions with our games, as well as technical information about the device(s) you use.

 

For more information about the personal data we collect and how we use it, please refer to our Privacy Notice here.

 

Your information is safe with us!

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Suspended Account https://www.bingoblitz.com/support/suspended-account/ Mon, 28 Aug 2023 09:02:57 +0000 https://www.bingoblitz.com/?post_type=support&p=10267 Banning or suspension of a user’s account can happen for various reasons, and we are not required to reactivate accounts that were found to be in violation of our Terms of Service (which can be found here: https://www.playtika.com/terms-service). If you believe a mistake was made, you can always contact our Customer Support to check if […]

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Banning or suspension of a user’s account can happen for various reasons, and we are not required to reactivate accounts that were found to be in violation of our Terms of Service (which can be found here: https://www.playtika.com/terms-service).

If you believe a mistake was made, you can always contact our Customer Support to check if re-activation of your account is possible, and the team will be more than happy to assist you!

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Hacked Account https://www.bingoblitz.com/support/hacked-account/ Mon, 28 Aug 2023 08:59:24 +0000 https://www.bingoblitz.com/?post_type=support&p=10258 We understand that not being able to access your account is not a pleasant situation. Please submit a request to our customer support. For more information, please refer to our Terms of Service at https://www.playtika.com/terms-service. Please make sure to keep your account information secure and refrain from sharing any details of your account.

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We understand that not being able to access your account is not a pleasant situation.

Please submit a request to our customer support. For more information, please refer to our Terms of Service at https://www.playtika.com/terms-service.

Please make sure to keep your account information secure and refrain from sharing any details of your account.

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Can you have multiple accounts? https://www.bingoblitz.com/support/can-you-have-multiple-accounts/ Mon, 28 Aug 2023 08:58:32 +0000 https://www.bingoblitz.com/?post_type=support&p=10255 According to our Terms of Service, you can’t have more than one Account per platform or social network, at any given time, and shall not create an Account using a false identity or information, or on behalf of someone other than yourself. This rule exists so that we can provide a fair and pleasant experience for […]

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According to our Terms of Service, you can’t have more than one Account per platform or social network, at any given time, and shall not create an Account using a false identity or information, or on behalf of someone other than yourself.

This rule exists so that we can provide a fair and pleasant experience for all of our players! For more information please visit https://www.playtika.com/terms-service.

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Suspicious Activity https://www.bingoblitz.com/support/suspicious-activity/ Mon, 28 Aug 2023 08:57:36 +0000 https://www.bingoblitz.com/?post_type=support&p=10252 No. We will never request sensitive information via email or any other method outside of the game application. Moreover, we would only ask you for general information by email. Requesting passwords or payment information by email is a method often used by hackers to gain access to your account or personal information. Please report the […]

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No. We will never request sensitive information via email or any other method outside of the game application. Moreover, we would only ask you for general information by email.

Requesting passwords or payment information by email is a method often used by hackers to gain access to your account or personal information. Please report the message on the applicable platform and then delete it.

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How do I stop receiving your marketing emails? https://www.bingoblitz.com/support/how-do-i-stop-receiving-your-marketing-emails/ Mon, 28 Aug 2023 08:41:09 +0000 https://www.bingoblitz.com/?post_type=support&p=10249 Simply click the unsubscribe link found at the bottom of any marketing email you receive from us and follow the instructions. For more information please refer to our Privacy Notice at https://www.playtika.com/privacy-notice.  

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Simply click the unsubscribe link found at the bottom of any marketing email you receive from us and follow the instructions.

For more information please refer to our Privacy Notice at https://www.playtika.com/privacy-notice.

 

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